Here you will find frequently asked questions and solutions. If you do not find a solution for your problem here, please send a message to firstname.lastname@example.org.
Questions on printing
How do I register?
Your registration will take place automatically with your first order. You will automatically receive your login details with your order confirmation by email. To simplify the ordering process, you will only need your login details when logging in to place future orders.
Will you create my layout as well?
We will be happy to help you create your layout or to entirely design it for you. For more information please send us an email.
I forgot my password. What now?
If you have forgotten your password, this is not a problem. Click on "Forgot Password" when logging in.
How long does delivery take?
What payment options do you offer?
Payment on account
Credit card (Visa, Maestro)
Please understand that we can only accept payment on account after having successfully completed two orders and for an appropriate order volume. To enable this payment method, please send us an email . We will examine your application with the help of independent credit reporting agencies according to the common practice in eCommerce. We reserve the right on receiving negative information to refuse your application for ""payment on account"" and to offer you our other payment methods instead. We appreciate your understanding of these security measures!
Questions on printing
What is meant by "trimming"?
"Trimming" designates the area beyond the format of the page. It is performed to avoid white "edges", so-called "streaks" by elements that are printed beyond the edge of the page. Cutting or trimming is usually 2 mm per page edge. For this, also see our data checklist.
What is CMYK?
CMYK designates a colour range consisting in the following colours: Cyan, Magenta, Yellow and Key Colour (black). CMYK is therefore a colour model used in the four-colour print process in which one colour is applied on top of the other. In this way, it is possible to represent 16.8 million different colours . CMYK is used for printing purposes.
What colours are printed?
Usually offset printing technique by Euroscale and FOGRA standards. Their files because they are not required and agreed no decorative and special paint, create entirely in CMYK. Do not use RGB or LAB. These colors automatically convert both to their CMYK equivalents. In this operation, however, may cause undesired distortion of the colors. Claims arising therefrom shall be recognized. Also, do not use any color profiles (such as ICC or similar). Even you will not be reflected in production. BLACK COLOUR Please always load in grayscale or color values 0/0/0/100 (CMYK).
What resolution does a picture need?
The term "DPI" (= dots per inch) is the number of pixels per length unit, i.e. the number of pixels per inch (2.54 mm). The resolution should preferably be 300 dpi (no interpolation), with a maximum of 600 dpi, respectively. Please create barcode scans with a resolution of 600 to 1200 dpi. The images embedded in your document should also have a resolution of between 300 and 600 dpi. Therefore, if possible you should avoid using images from the Internet when designing your document. These usually have a resolution of only 72 dpi and are almost always created in RGB. For this, also see our data checklist.
What is RGB?
RGB - Red Green Blue The RGB colour space is used by devices that generate their colours from light rays, and which add up to white when their projection is superimposed (scanners, digital cameras, monitors, projectors). This is also called additive colour mixing. For printing purposes, RGB data must be converted in CMYK during the production process. This produces colour changes that can be controlled with the help of colour management.
What do you mean by "copy"?
To designate multiple print motifs that are arranged on a printed sheet, one speaks of multiple copies.
What paper do you use?
Most of our papers are made by certified paper manufacturers. We ensure that they are produced in an environmentally friendly way and comply with the standards.
Is it possible to print spot colours?
Of course. We offer original PANTONE, original HKS, gold, silver & everything ink manufacturers can supply .
Which data format do you use?
It is best to send your data as a high-resolution PDF file. However, upon consultation, we will also accept any other data format from you, regardless of whether you're working in Word, PowerPoint, Publisher, PageMaker, Freehand, Illustrator, Quark, InDesign, CorelDraw or some similar program (MAC or PC). Please contact us about this. We will surely find a solution.
Do you really review the data?
Yes, we check the production capability of every file. If you want a comprehensive data review from us, please specify this under "Data Check" in product costing. For this, please see our DataChecklist.
Are the print data deleted after placing the order?
No, all data will be archived for you. This simplifies subsequent ordering processes for you as well as for us.